Bill Silver Resume

Atex

TOC

20

Key Accomplishments ✓ Performed product and system testing. Found more than 1,000 defects and improved software testing effectiveness by 500%. ✓ Restructured Atex’s software maintenance contracts. Redefined the warranty and payment sections. Met with customers throughout the US to explain why paying for software maintenance was good for them. ✓ Reduced fix cycle time by 300% – while reducing staff by 50%. ✓ Re-engineered software integration — with 250% higher productivity. ✓ Provided home-office support to all Atex field service engineers. ✓ Enhancements to the Atex file system with a 30% improvement in system performance – and a 6% increase in revenue. ✓ Created capacity planning tools. Performed capacity planning studies at several customer sites — which resulted in new sales

Director of Systems Product Engineering Bedford 1984 – 1987 Atex (a Kodak subsidiary) developed computer systems for newspapers and magazines.

Management

Inherited a group of 25 people. Grew this group to 48 people in 9 months. SPE consisted of the following departments:

❑ Application Test

❑ System Test

❑ Software Integration

❑ Computer Performance Evaluation

❑ Software Support and Maintenance