Bill Silver Resume

C C A (a) Computer Corp. of America

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VP Customer Service Cambridge 1987 – 1988 CCA developed high-performance database products for IBM mainframe systems.

Management

Inherited a 40-person organization. This grew to 65 people when the Software Test group was assigned to Customer Service.

Its Departments were:

❑ Level 1 Support

❑ Level 2 Support

❑ Special Customer Support

❑ User Training and Course Development

❑ User Documentation

❑ Software Testing